“Empathy- a simple yet powerful emotion that allows us to connect with others. Dental hygiene encompasses a need for empathy. Hygienists are integral to the functioning of a dental team, where they must identify the causes behind gum disease. Not only do they determine the aetiology, but they will also explain this to the patient and create an oral hygiene plan that suit whoever is in the chair. Empathising and understanding a patient are essential in helping to make effective changes. If the dental hygienist advised a patient with rheumatoid arthritis and limited movement to use a manual toothbrush and floss three times daily, this would never be possible. Patient-centred care is a prized skill I have been developing through my employment, volunteering and hobbies.

I have spent four months working as a medical scribe at the hospital, where I shadowed various physicians to help them note their discussions and plans. This was difficult initially, as I was not used to the medical language and did not understand many of the conditions. I struggled with the pace and decided to do some more extensive reading before I began each day. Soon enough, I was writing quickly, keeping up with the fast pace, and able to introduce myself to patients and understand their management plans. It was a bonus that I was able to build foundational medical knowledge and oversee how dental hygiene is managed with bed-bound patients. This helped me to understand that simple hygiene can be highly effective if done correctly.

More recently, I have been able to shadow dental hygienists and dentists while they carried out consultations, dental scaling and deep cleaning. Two weeks within a clinic helped me to understand how the dentist worked with the hygienist, referring patients who required deeper cleaning. The hygienist would determine the patient’s hygiene methods first, and she would insist there was no benefit to cleaning if the patient could not understand that the cause of the gum disease was in their hands. I was inspired by how she broke down the processes behind periodontal disease by showing the patient in the mirror and relating it to a diagram showing the disease development. It was eye-opening to understand the risks of not treating the condition, and patients were now well aware of the need for better care. Aside from the patient interactions, I noticed how intricate the procedures were, the technique was very skilful, and I hope that my hand-eye coordination can someday reach this level. I currently sew many of my designs on clothing, which has helped me work in small areas.

Observing the interactions between the staff made it clear that teamwork is necessary for a dental clinic. The receptionists would regularly work around the dentist and dental hygienist by following their instructions and informing the dentist of any changes or patient issues. This is similar to my collaborative research work, where I have worked with a team of student researchers to plan an experiment. Without each member, the investigation could not have gone ahead. We needed to plan, lead one another, help each other and offer advice and criticism. I have learned to accept feedback and improve based on this. I recognise that others may notice points for improvement that I had never previously considered. Hence, I highly appreciate feedback and am always looking to learn.

Dental hygiene is the course that stands out to me. I am interested in the biological processes behind oral diseases and would enjoy spending a lot of time educating and treating patients. I wish to be a part of the preventive dental movement, where I can help my patients to prevent the cause before beginning invasive treatment. I feel that hygienists play a significant role in prevention, which is why I have chosen to follow this path where I can serve many patients every day.”